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A:
It is the case that many fraudulent order are placed using an email
account from a free provider, such as Gmail, Yahoo or Hotmail. It
has tempted many online businesses and services to restrict or even
ban accounts/orders from these email providers. The problem with
this policy is that it will cost you alot of valid orders. If you
are processing the payment data yourself, then it would be wise
to scrutinise them more thoroughly than other orders. Large bulk
orders originating from nations with noted fraud epidemics should
raise a red flag obviously. Some options to consider, require a
CVV2 code to be entered into the payment fields, and additional
security procedures such as Verified
by Visa. A courtesy call before the order is shipped can also
help you check the person who answers can quickly verify his personal
details. An easier solution is to pay a third party company to process
your credit card orders, they will then automatically handle any
declined and suspicious cards, and the headache of worrying over
the problem will be eradicated. While it is wise to be cautious
with orders from free email providers, you should also realise that
a large amount of orders will originate from them, so creating extra
hoops for the customer to jump through, or banning orders from them
will effect your sales returns.
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